Shipping policy

Shipping & Returns Policy Effective Date: September 9, 2026

1. Made-to-Order Merchandise All apparel, accessories, art prints, stickers, journals, and similar items are produced or embroidered to order through our fulfillment partner. Because each item is custom-made at the time of purchase, we cannot accept returns, exchanges, or cancellations for change of mind, buyer's remorse, or incorrect size, color, or design selection. Please review product descriptions, size guides, and mockups carefully before completing your order.

2. Damaged, Defective, or Incorrect Items If your order arrives damaged, misprinted, defective, or materially different from what you ordered, contact us at grow.create.kultivate@gmail.com within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review your request and, if approved, file a claim with our print-on-demand fulfillment partner. Once the claim is approved by our fulfillment partner, we will either replace the item at no additional cost or issue you a full refund of the purchase price and original shipping through Shopify, depending on product availability and your preference.

3. Lost or Undelivered Packages If your tracking information shows no delivery or the package is lost in transit, contact us within 30 days of the expected delivery date. We will work with the carrier to confirm the loss. Once the carrier confirms the package is lost, we will replace the item or issue a refund at our discretion. We are not responsible for packages delivered to the address you provided but marked as lost, stolen, or misplaced after delivery.

4. Services, Digital Products, and Gift Cards Consultations, coaching sessions, workshops, classes, and other services are governed by our Cancellation & Rescheduling Policy. In general, services are non-refundable within 24 hours of the scheduled appointment, and no-shows are non-refundable. The extended travel fee is non-refundable once an in-person appointment is confirmed, unless Kultivate cancels or reschedules. Digital products, downloadable files, and gift cards are final sale and non-refundable.

5. Items Not Eligible for Return We do not accept returns or exchanges for: items damaged through normal wear, washing, or use; items altered after receipt; items purchased through unauthorized resellers; items returned without prior approval; or any quality claim submitted more than 30 days after delivery.

6. How to Request a Return or Replacement Email grow.create.kultivate@gmail.com with your order number, the reason for the request, and supporting photos if applicable. Do not send items back without first receiving return instructions. Unauthorized returns will not be accepted and will be returned to you at your expense.

7. Refund Processing For defective, damaged, or incorrect merchandise, we first submit a claim to our print-on-demand fulfillment partner. If the claim is approved, our fulfillment partner typically issues a reprint or credits our fulfillment account. We then issue your refund directly through Shopify to the original payment method. The 5 to 10 business day timeline begins after our fulfillment partner approves the claim. In many cases, our fulfillment partner does not require you to return the item. We do not refund return shipping costs unless we explicitly authorize them in advance.

8. Change-of-Mind Refunds Because merchandise is made to order, we do not offer refunds for change of mind, buyer's remorse, or incorrect size, color, or design selection. These refunds are not reimbursed by our fulfillment partner and would be paid entirely by Kultivate.

9. Shipping Times and Methods Most made-to-order items are produced within 2 to 5 business days and then shipped. Typical delivery within the United States is 3 to 7 business days after shipment. Delivery times are estimates and not guaranteed. You will receive tracking information by email as soon as your order ships.

10. Changes or Cancellations Before Shipment Because production begins quickly, order changes or cancellations are not guaranteed. Contact us immediately after placing your order if you believe you made an error. We will accommodate changes only if production has not yet started.

11. Policy Updates We reserve the right to update this policy at any time. Changes are effective when posted to the Website.

If you have questions about this policy, email grow.create.kultivate@gmail.com or call 540-690-1064.